ORDER PROCESSING

Thank you for placing an order with us! You can expect an email within 1 hour to confirm your order has been placed and is in progress. Please allow  1-3 business days to process your order.

LOCAL DELIVERY

We're looking at solutions to offer free shipping in the future, but in the meantime, we've introduced some features to simplify shipping costs for you. To estimate your shipping expenses before entering your information, take advantage of our shipping calculator. Just follow these steps:

1. Add your desired items to your cart.
2. Click on 'Estimate Shipping.'
3. Enter the state and postcode of your delivery address.

This way, you can easily calculate your shipping costs before making a purchase.

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for Australian addresses and will vary with each of our sellers. If the local delivery option does not show up during checkout, your order is not eligible for local delivery. Please reach out to us if your address is not showing as eligible but you believe it should be.

When your order is ready for delivery, you will receive an email with real-time tracking information.

Orders are generally shipped within 24-72 hours with an Australian courier. We do not ship outside of Australia at this time. In some instances our partners may take up to 3 business days to post.

Products are dispatched to your location directly from our designers & brands using tracked shipping. This means that if your order comprises items from different designers, it may arrive in multiple packages.

​​DOMESTIC SHIPPING RATES AND ESTIMATES:  

Shipping charges for your order will be calculated and displayed at checkout. 

In the future we will be expanding to include international brands. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches its destination country. Ethos is not responsible for these charges if they are applied and are your responsibility as the customer.

If you have any further questions, please don't hesitate to contact us.

At Ethos, we pride ourselves on pre-sale support to ensure your order is perfect the first time. Please don't hesitate to reach out if you need help with sizing, styling, or choosing what's right for you. In line with our sustainability goals, we're committed to reducing our environmental impact through minimising returns.

Ethos hosts a wide range of brands which each have their own unique returns policies. As standard, any items which are defective are covered by Australian Law. Before making your purchase, please review our list of brands below to see if they offer returns or exchanges.

We want you to love your purchase! Just a heads up, we don't do refunds on change-of-mind returns, but some of our brands do offer exchanges. If you need to make a swap, we're here to help. For brands that do offer exchanges, this is a 14-day policy, which means you have 14 days after receiving your item to request an exchange and send it back to us.

Certain types of items cannot be returned, like personal care goods (such as some beauty products or perfumes), custom products (such as special orders or personalised items), and intimate goods (such as swimwear or intimates). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The following brands have a standard 14 day exchange period. Please note that all exchanges will be at each brand's discretion.

• Beyond Stranger
• edie collective
• First Colours
• Ina Swim
• Inner Atlas
• LAMAV
• Lost Woods
• Lunae Active
• Onetwenty Swim
• Mon Choux the Label
• Ninth Path
• Phos Studio
• Terra Tonics
• Touché
• Weft

The following brands do not offer exchanges:

• Bluem

SALE ITEMS

Please note that, to maintain the exclusivity of our sale items, returns and exchanges will not be facilitated for these discounted products. We encourage you to consider your selections carefully before making a purchase, as sale items are considered final and ineligible for return or exchange.

ELIGIBILITY

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Please do not post your return until we approve your request and provide you with the correct return address. Any parcels sent without initiating a return will not be considered our liability, and you may need to engage with your courier to reclaim your lost parcel.

To start a return, you can contact us here, be sure to include your order number.
If your return is accepted, we’ll send you confirmation, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. At this stage, the postage cost for change of mind returns will not be reimbursed.

You can always contact us for any return questions using our contact form.

DAMAGES & ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Please provide a photo of the issue.

REFUNDS

Refunds are only available in specific instances where a product has been deemed faulty or defective. We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us by responding to your order confirmation.