Vegan Dossier Pty Ltd trading as Shop Ethos A B N 30 656 360 753 (“we” or “us”) recognises the importance of protecting the privacy and rights of individuals and is committed to protecting your privacy online. We use a variety of security measures to protect your information, including secure servers, firewalls and encryption.

This is our privacy policy and it outlines how we collect and manage your personal information. Please read the following policy to understand the limited information that we collect and how it is used.

Please note, by accessing or using our website you agree to the terms of our privacy policy and website terms and conditions. If you do not agree to these terms, please do not use or access our website.

If you have any questions regarding our privacy policy, please feel free to contact us.

What do we mean by your “personal information”?

When referred to in this policy, the term “personal information” includes any information that can be used to personally identify you. This could include your name, address, phone number and email address. If the information that we collect can personally identify you or you can be reasonably identified from it, we classify it as personal information.

How do we collect your personal information?

We may collect your personal information directly from you and we may collect it in the following ways:

1. through your access and use of our website;
2. during conversations between you and our representatives;
3. when you complete an application or purchase an order or ask for a quote to be prepared;
4. when you contact us for further information or register your details on our website;
5. your participation in surveys and other types of research;
6. when you enter a promotion, sweepstake, or contest hosted by us;
7. when you subscribe to our mailing list; or
8. when you submit a job application or résumé.

We may also collect personal information from third parties such as recruitment consultancies, credit reporting agencies, law enforcement agencies, and other government agencies.

What type of personal information do we collect?

We may collect the following types of personal information from you:

1. your name, residential mailing, email addresses and mobile number;
2. your payment details including credit or debit card numbers;
3. your date of birth, gender, age, purchase history, hobbies and interests;
4. details of the products you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and to respond to your enquiries;
5. any additional information relating to you that you provide to us directly through our website or indirectly through use of our website or online presence; and
6. any information you provide us through our customer service portal, customer surveys and competitions.

What other information do we collect from you?

To help us improve your online experience at our website we may collect anonymous information about website activity. We may use this data to evaluate our website's performance and to improve the content we display to you.

To evaluate the effectiveness of our online advertising, we may use third parties to collect statistical data. Personal information may be collected on these occasions and we may log IP addresses (the electronic address of a computer connected to the internet) to analyse trends, track our users’ movements and to gather broad demographic information about our visitors.

Our website may use a number of tools and widgets including Google AdWords, Google Analytics, Google Signals, and the Google Display Network combined together to display our ads to you on other websites after you have visited our website. In the industry, this practice is known as remarketing and is a tool that Google offers to businesses. If you would like to know more about the remarketing program, you can find out more here. If you would like to opt-out of receiving advertising like this from Google, you can manage these settings by visiting the Google Ad Settings.

To use some of our services, users may register as our members. Any information that we store about you as a member can be viewed and changed by you by logging in to the website. Please note, any information that you provide to us via the contact us section is not retained after the query has been dealt with.

Why do we collect and use your personal information?

We may collect, use and hold your personal information to better understand your needs as a customer and to help us provide you with better service. We may collect, use and hold your personal information:

1. to complete a transaction in store or online via our website;
2. to deal with your queries or customer service issues promptly whether by email, telephone or mail;
3. to keep you up to date with products, services, events or promotions we think may be of particular interest through a variety of channels. You are able to “opt-out” from this activity at any time;
4. to enhance your customer experience online and help us complete your transactions faster;
5. for planning, marketing or research purposes;
6. to provide you with access to protected areas of our website;
7. to conduct business processing functions including providing personal information to our contractors, service providers or other third parties e.g. couriers or postal services.

How do we protect your personal information?

Both internally and with our partners, we are focused on the protection of our customers’ data security. Our internal policies cover data security, credit card compliance, and data breach response plans in the event of an incident. Below are some of the key methods we may use to manage risk with respect to personal information:

1. all networks and servers are protected by firewalls, threat monitors, bot blockers, and anti-external party data encryption tools where relevant;
2. all wireless access points are protected by firewalls and threat monitors;
3. all end points are kept in a recent patch state;
4. physical network devices are replaced when they are no longer supported, or their firmware is no longer supplier updated;
5. internet traffic is monitored to ensure antisocial sites are blocked and alerts set for breaches of our policy;
6. all emails are scanned for threats and blocked where relevant;
7. any personal data electronically transmitted or received is encrypted via SSL certificates for web traffic and other encryption methods employed by our fire walls and universal threat monitors; and
8. third-party applications (such as web payment gateways) that we partner with are verified as PCI compliant with industry standard data protection protocols in place.

Who do we share your information with?

We will not sell, rent, or lease your personally identifiable information to others other than as described in this privacy policy. We may disclose your personal information to:

1. our employees, contractors or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;
2. suppliers and other third parties with whom we have commercial relationships for business, marketing, and related purposes; and
3. to comply with any relevant law.

We will only disclose your personal information when we believe, in good faith, that the disclosure is required by law and then only to appropriate regulatory authorities. In the case of a breach of the terms and conditions of our website we reserve the right to provide the details of the offender to the appropriate association/client for any action they wish to take regarding the breach.

We do not provide your personal information to other organisations for the purposes of direct marketing.

Direct marketing material

We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods.

All our email-based services to our members are opt-in and members have the ability to opt-out (i.e. to suspend or cancel all marketing emails from our site) at any time. This can be controlled by logging into our website and updating your preferences or clicking the “Unsubscribe” link found at the bottom of all electronic newsletters that we send. Alternatively, if you would like to unsubscribe from receiving electronic newsletters please contact us and we will remove your details from our database.

Credit card security

We take credit card security extremely seriously and always endeavour to provide a safe and secure platform on which to conduct Online transactions. We use the industry standard SSL protocol which encrypts your credit card information as it is transmitted over the internet. This encryption scrambles details such as credit card number, billing details and delivery address so that generally, other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check that the URL starts with HTTPS rather than HTTP and look for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window.

For payments by credit card we accept Shopify Payments and Paypal. No credit card details are provided to us or held by us post transaction. You can review Shopify Payments privacy information here and Paypal’s privacy information here.

What are cookies?

We use tracking technologies such as cookies which are used to recognise your browser each time it visits our website. A cookie is a data file that some web sites write to your computer's hard drive for record keeping purposes. We will create a temporary cookie on your computer if you log into our web site using your username and password or create a shopping basket. This cookie is used to secure your connection to our web server. Once you log out of our web site or navigate to another web site, this cookie is automatically removed. The information stored in the cookie is a unique code that is generated by our server to keep track of your online session at our website. No personal information is stored inside this cookie and it cannot be used to personally identify users beyond identifying their browser and date/time of visit. However, if you do not wish to receive any cookies from websites, you are able to set your browser to refuse them.

Chrome users can find information about disabling cookies here.
Firefox users can find information about disabling cookies here.
Internet Explorer users can find information about disabling cookies here.
Safari users can find information about disabling cookies here.

Links to other websites

We may provide links to third party websites via our website which are provided solely as a convenience to you and are not operated by us. These linked sites are not under our control and we do not accept responsibility for the conduct of companies linked from this website. We are not responsible for any of these sites, their content or their usage of your personal information.

Social sharing

We may offer social sharing features and other integrated tools (such as the Facebook “Like” button) on our website, which let you share actions you take on our website with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you have established with the entity that provides that particular social sharing feature. The privacy settings of these social sites are neither moderated nor controlled by us and we do not accept responsibility for the conduct of these social sharing networks. For more information about the purpose and scope of data collection and processing in connection with social sharing networks, please visit the privacy policies of the entities that provide these features.

How to contact us
You have the right to access your records to verify or amend the personal information that we have on file by contacting us and making a formal request. If you have any questions about our privacy policy, any concerns, or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please use the contact link on our website or contact our Privacy Officer using the details set out below.

We will treat your requests or complaints confidentially and we will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.

If you are still not satisfied you contact the Australian Privacy Commissioner (see https://www.oaic.gov.au/about-us/contact-us/ or call 1300 363 992)

This privacy statement may change periodically, so to keep up to date with our latest policy always look back to this page.

OVERVIEW This website is operated by Vegan Dossier Pty Ltd trading as Shop Ethos. A B N 30 656 360 753. Throughout the site, the terms “we”, “us” and “our” refer to Vegan Dossier Pty Ltd. Vegan Dossier Pty Ltd offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of these Terms of Service, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our returns policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 7 - OPTIONAL TOOLS We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites.

Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION You agree to indemnify, defend and hold harmless, us and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - WAIVER No term of these Terms of Service will be deemed waived and no breach excused, unless such waiver or consent will be in writing and signed by us.

SECTION 19 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Victoria and the Commonwealth of Australia.

SECTION 20 - CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 21 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us directly. You can contact us here.